FAQs

Can I keep my current phone number?

Yes. Simply forward calls from your public phone number to your AI number, which we will provide along with your AI Employee.

Can the Agent communication in multiple languages?

Yes, Agent supports multiple languages and can automatically detect and respond in the patient's preferred language. This capability helps practices serve diverse patient populations and expand their reach. Currently, Ira supports major languages including Spanish, French, Chinese, and more, with new languages being added regularly.

Can the AI Employee handle multiple calls simultaneously?

Yes. The Agent can handle multiple calls and more orders during peak hours.

How do you defer from a call center or a human staff member?

Unlike call centers who are human and often overseas with strong accents, we provide fluid, human-like conversations 24/7. It is easy to understand and integrates seamlessly with your PMS, avoiding the need for follow-up communications by staff members.

We handles common interactions with patients (such as scheduling) 24/7, reducing stress on your team and improving the patient experience. We help scale operations and overcome staffing issues by handling routine tasks efficiently when staff members are not available.

How does the agent handles complex patient inquiries and emergency situations?

The Agent is designed to intelligently triage patient communications. For routine inquiries, it provides immediate, accurate responses. In emergency situations or complex cases, it seamlessly transfers the conversation to appropriate staff members while maintaining detailed context. The system also follows custom escalation protocols specific to your practice.

How long does it take to launch the Agent at the dental practice?

Implementation typically takes up to 48 hours, with minimal disruption to your practice operations. Our team handles the entire setup process, including software integration, staff training, and customization to your practice's specific needs. We provide comprehensive support throughout the implementation phase and beyond.

Is the Agent compatible with my practice management software and phone system?

Yes, it is seamlessly integrates with the vast majority of dental practice management software and phone providers. Our practices use OpenDental, EagleSoft, Denticon, and many more. In terms of phone providers, we have practices using Weave, Mango, GoTo, Jive, RevenueWealth PBX, Telco and more.

Is the Agent HIPAA compliant and secure for patient communication?

Absolutely. The Agent maintains the highest level of HIPAA compliance with enterprise-grade security features including end-to-end encryption, secure data storage, and strict access controls. All patient communications are protected by advanced security protocols, and our system undergoes regular security audits to ensure continuous compliance with healthcare privacy regulations

What can be the expected ROI?

Dental practices typically see significant ROI within the first month. This includes up to 50% reduction in staff workload, 90% decrease in missed appointments, 60% increase in new patient acquisition, and substantial cost savings in after-hours coverage. Our AI agent handles routine tasks 24/7, allowing your staff to focus on high-value patient interactions.

What kind of training and support do you provide?

We offer comprehensive training and 24/7 support for all users. This includes initial staff training, ongoing technical support, regular system updates, and access to our customer success team. We also provide detailed analytics and insights to help optimize your practice's communication strategy.